29 juin 2023 par Viridiana Lopez Guest Relations Agent

Mr. ZauggThank you for sharing your feedback. We understand your concerns and will take them into consideration. We apologize for any inconvenience caused by our carpeted areas. Regarding the separate charge for cappuccino during breakfast, we apologize for the oversight and will review our pricing policy. We appreciate your input and will strive to improve our services to meet your expectations.

4 juin 2023 par Teodora

Dear Markus Hugo, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

12 mars 2023 par Teodora

Dear Omran, thank you very much for your lovely feedback. We are more that glad to read that you had an extraordinary experience during your stay with us, and that you appreciated our facilities and the effort of our staff to provide the 5 stars service that we are well known for. We will be pleased to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

11 janv. 2023 par Teodora

Dear Anna, thank you very much for your feedback, and for appreciating our private beach, our location and that you enjoyed and relaxed at our Spa. Please rest assured that your comment related to our restaurant has been highlighted to our Food and Beverage Manager in order to take actions. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora