2/10 Horrible
Ernest
Voyage en couple
17 sept. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is one of the worst hotels in Ghana. Please avoid Northwold at all costs. Regardless of your situation, do not consider this hotel as an option.
We booked three nights, expecting a decent place to rest after a long flight into Ghana. My partner arrived before me and immediately informed me of the issues she encountered. The major problems were:
1. The water was dirty brown and muddy which caused itching.
2. There was no internet for most of the day, despite several complaints.
3. We woke up to a flooded room the next morning. The staff could not locate the source of the leak.
4. The bed and mattress were extremely uncomfortable.
5. The hotel was dusty due to ongoing construction, which had not been disclosed.
6. The breakfast served was inedible and served for 1 instead of 2 which we paid for ( we didn’t eat it though as we were worried about food poisoning)
It became evident that my partner and I couldn’t stay there for the remaining two nights. When we informed the manager, they offered to change our rooms (a request my partner had earlier made but they claimed to be fully booked and not able to change the room) but this would not address the underlying problems of water quality and dust. We informed the manager that we would check out that day and requested a refund, she then collected my phone number and promised to get back to us. Unfortunately, nearly two weeks later, we have yet to receive any follow-up.
Please avoid this hotel
Ernest
Séjour de 3 nuits en septembre 2024