I liked the hotel room itself. Nothing fancy but updated and clean and comfortable.
I feel like I’m being very generous with my rating because the front desk service was unbelievably bad.
About an hour after I checked in, I was half asleep, watching tv after a long drive. All of the sudden another guest walked into my room. She screamed and immediately shut the door and I heard her say “there’s someone already in our room!”
I was startled of course, and 2 minutes later there was an angry knock on the door. It was a woman from the front desk and she started interrogating me. I gave her my info and she was just like, ok thanks. No apology, nothing indicating that they cared about what happened to me. So I just said I’d appreciate it if they could make sure it doesn’t happen again.
A few minutes later I got a call. It was the front desk and I figured they might apologize for the mix up but no, more interrogation. After giving my info again I said all I did was take the room they had just assigned me. I was obviously frustrated by now but the front desk rep just insisted it wasn’t their fault. It felt as though they blamed me for their mix up. It didn’t have to be a big deal, things happen, but they did nothing but imply that I was to blame.
I don’t get it. I did nothing wrong. I liked the hotel itself and would consider staying again if not for this bizarre treatment.
