2/10 Horrible
Lailah G.
4 janv. 2025
Les points forts : Propreté
Nightmare Cancellation
Our experience with this host was unacceptable. The host canceled our reservation an hour before check-in, citing construction issues. While the construction itself may have been out of their control, the way they handled the situation was appalling. The host made no attempt to notify us through call, which they claimed they would from previous messages in app. When I arrived, I saw the construction and spoke with workers, who said they’d finish in 2–3 hours and suggested a delayed check-in would’ve been more reasonable than outright cancellation. The host hadn’t checked on the construction and only aware of their presence before making this abrupt decision. While a refund was provided, it was useless to us since funds wouldn’t be available for 5–7 days. Scrambling for accommodations on short notice was stressful, worsened by the host’s lack of communication. When I contacted the host, the call became unprofessional. They cut me off, accusing me of planning a party as I called my group a “party” of 6, a baseless assumption. The host also falsely claimed to have called me 14 times,which was untrue. When I explained my group was arriving soon, they were not very empathetic to the situation at hand. Despite the terrible experience, the home was beautiful, clean, and well-maintained. Under better circumstances, we would’ve enjoyed it. However, the host’s unprofessionalism and lack of accountability made this a nightmare. Avoid booking with them until they improve their practices.
Lailah G.
Séjour de 2 nuits en janvier 2025