Extremely unpleasant experience. Terrible service, staff are unhelpful and cold, not to mention rather rude. Had to keep chasing them to do basic things like housekeeping or assisting in bringing down the luggages. I even ended up having to wait for about 3 hours before they finally decided they could spare some time to help me, and this was after multiple calls made to them and even making a few trips down to the front desk to request for help, where quite a few staff were just idling around.
I was quite shocked that they are also one of the rare few bigger hotels I stayed in China that does not have the food delivery robot, and the food delivery shelves are placed outside of the hotel, so if it's raining, it isn't very convenient. Note that the hotel also refuses to help sign for delivery parcels so it is quite troublesome to make separate arrangements.
Another thing I really disliked was that the front desk and concierge kept trying to shirk responsibilities. When you approach the front desk, more often than not, they'll try to direct you to the concierge which is usually not being attended by anyone.
The rooms are spacious but are quite old and aren't that clean either. Honestly, for the expensive price paid, it is very disappointing. Really, this hotel has nothing good going for it except for its prime location (right outside Tsinghua). If you aren't planning on going to Tsinghua for a long period of time, I highly discourage staying in this trash hotel.
