2/10 Horrible
Julian
12 janv. 2025
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I was assigned a room on the third floor, which is undergoing extensive repair work on practically half the floor—completely unpleasant for any guest. Upon arrival at the reception, Ms. Alejandra and Mr. Felipe were focused on laughing about someone getting stuck in the elevator and barely exchanged any words with me.
I had received an email stating that the hotel provided a van service with their logo that departed every 30 minutes from the airport at door 5. However, I waited at 10:00 pm and 10:30 pm, and the van never arrived. This reflects the hotel’s tendency to offer services that they fail to deliver.
The hotel is in clear decay, where guest comfort is clearly not a priority. No one helps with luggage, and since the main elevator was out of service, we were forced to use the service elevator, which required crossing through the area under repair.
The spa, despite being attended by wonderful staff like Mónica, who go out of their way to serve, reflects the same neglect as the rest of the hotel. Of the two jacuzzis shown in the photos, only one is functional and must be reserved in advance. Upon entering, you’ll notice that the walls around the jacuzzi area are covered in mold, dirt, and stains caused by humidity, with no sign of maintenance. The Turkish bath is also out of service.
Although Nicolás at the reception, Mónica at the spa, and the bar staff tried their best to provide us with a pleasant experience, the poor state of the hotel made it impossible for them
Julian
Séjour de 2 nuits en janvier 2025