2/10 Horrible
Michael
Voyage en famille
21 oct. 2024
Address on website is not where you are staying.
Had family rent 3 cabins from this property All three cabins have the same address. But I’m actually the address is different. Two cabins are at the same address but the third one was off site at approximately 37 minutes away from the other two. The property shared with us the address information the day we were to arrive. We shared with them that the misleading information on the website and they shared that they could not do anything for the first night because it was too late. Jeanette, the property owner/manager shared that we should have told her we were together in the beginning. We didn’t call her because all cabins have the same address. I shared with her my frustration but was met with “ I can’t do anything “. We did not stay at our cabin any of the nights but was still charged because I should have known that the address are different. The address on the website is the office address not where you will be staying. Never again.
Michael
Séjour de 2 nuits en octobre 2024