2/10 Horrible
Miguel, Irmo
Voyage en famille
24 août 2024
Les points faibles : Services et équipements
I book this hotel a week and a half before my stay when I got there they told me that they sold my room to another Person that paid more than what I pay so they decide to sell my room to another person for that reason I was disappointed because I had two handicap parents, one on a wheelchair and the other one with the walker and since I didn’t have no room, I had to go around back-and-forth on a Uber to find another hotel where I end up paying three times more that what this people charge me, I talk to the manager and they didn’t care about that my advises Done book this hotel in advance they won’t take care of you if somebody comes in as a walk-in and pays more than what you book it for, they will not respect your reservation. they are verry rude And if you try to talk to the manager on the phone they will put you on hold for more than 30 minutes
Miguel
Séjour de 3 nuits en août 2024