6/10 Satisfaisant
Matt M.
16 déc. 2024
Les points forts : Propreté
Misleading Property Info
We just finished our stay in Crested Butte (12/13/24-12/15/24), and had booked this property to celebrate our one-year anniversary. When we booked this property, one of the main reasons for our choice was the advertised hot tub, as it was an important feature for our stay. However, upon our arrival, we discovered the hot tub was not operational, which was not communicated to us prior to our visit. We felt misled, as we would have picked a different property had this information been properly communicated to us. We reached out to the management company and all they said was that they will "share this report with our local staff so an investigation and review can be done." We requested a free late checkout, assuming this would be a simple and easy way to "compensate" us for the misled information. However, all they said was "I will relay this message to our local team to request it or a compensation." We never heard back and the cleaners were waiting outside our door before the 10AM standard checkout time even came. Bottom line, do not book this property if the hot tub is an important feature in your stay, and you cannot rely on the management company to adequately compensate you for misled information. On top of that, the door code stopped working on our first morning. We had to call the management company to get access to a key box in order to open the door with a physical key. Due to multiple inconveniences, we will not be booking this property again.
Matt M.
Séjour de 2 nuits en décembre 2024