2/10 Horrible
Jonathan
29 oct. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked how the property looked on the internet. Website, however, upon arrival, the room was outdated and dirty. The computer room didn't have ink or a functioning printer so that I could do the business related items. I needed breakfast was included, which I did not expect. However, on top of a dirty room, N, the fact that the hotel refused to cancel my reservation 5 minutes after arrival has left. We me with a bad taste in my mouth. I've been a member of I. Hg group 4 years now and will be if this is not resolved going to another Organization for all of my hotel needs my business needs and all of my friends. I'm thoroughly disappointed in the lack of customer relations, the lak of consideration or empathy for a customer who intended to stay over 2 weeks at their hotel and simply. Went next door I do not recommend this specific hotel ever. The management is disappointment. The desk clerk is completely rude and dissatisfying. To all customers, no one wants to see someone with a pentagram. Around their neck, no name tag dirty nose ring. And frankly, core customer service relations in a business that is specifically related to customer service relations. They also lied and said that I accepted a partial refund. I did not ask for a partial refund, nor did I accept one. I will take this to the full extent. To reget my refund for a room, I did not stay in. Best of luck to the next person who tries staying at this event specific hotel.I recommend going anywhere but here
Jonathan
Séjour de 4 nuits en octobre 2024