We are not fans of complaining, but this hotel was a big disappointment. We arrived after a 5-hour journey only to be told that because they had been busy over the weekend prior, they would not be serving food, and that we’d need to go and get a takeaway…
That’s not really acceptable for any hotel in this day and age, even if we had been given prior notice.
Our room was generally dirty and unkempt - gangs of spiders on the inside of the windows and in the corners of the ceilings, dirty carpets and random stains on the walls and furniture. The room was also very noisy as there was no secondary glazing, and the main road outside was busy all night. The noise from the nearby airport also didn’t help.
The chairs in the bar, which wasn’t manned, were old and dirty, and this pretty-much summed up the hotel in general. It is in dire need of a refresh, and a big improvement in what it provides for the price it charges.
If we have to go to Donington again, we definitely won’t be staying in this hotel.
We’re sorry, but it needs to be a lot, lot better!
