4/10 Médiocre
Phil
29 sept. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I don't often write reviews, but for this one i had to. We stayed here 10 days. They say its a luxury hotel 5 start. It is a 3 star and at most a 4 star hotel. We were on the executive floor on floor 18 in the 1813 room. First of all the hallway stinks. Second, every morning starting from 7 am to 11 am all u hear in the room is chairs that keep moving above you because of breakfast. Horrible for any late sleepers, and they call this floor executive... I have never seen more horrible pillows then this in a hotel. You have 2 pillows, one is a flat bread and the other big square one is like a balloon filled with air. The bed is average. This hotel needs to be downgraded. Its a scam.
Hygiene: We went to the bar in the reception floor to enjoy some beers. We sat at the bar. When he poured the beers we saw like 10 or 15 small flies just take off. Disgusting. And when my girlfriend received her beer it smelled her glass smelled like cigarette. The gentleman working changed her beer right away but let me tell you it was disgusting. Probably some smoker had that glass b4 and it wasn't washed properly. Not a surprise at all after seeing all the flies hanging by the draft beers.
Customer service: So after doing some shopping at dubai mall i bought myself some beers. I come to my room to find out my fridge in this luxury hotel isn't working. I call reception to have a bucket of ice and this hotel is so luxury they charge for ice... Incredible even tho my fridge wasn't working.
Phil
Séjour de 10 nuits en septembre 2024