2/10 Horrible
Sarah B.
4 janv. 2025
Les points faibles : Propreté
Cockroach Infested Stay with RUDE Hosts Offering ZERO Customer Service. DO NOT WASTE YOUR MONEY.
Where to begin!!? The rental agency is unwilling to accept any responsibility for any of the following inconveniences throughout our two weeks stay. My family arrived to wet beds with yellow stains all over the mattress, and brown stains all along the bed frames. The garage doors didn’t work, neither did the pool. Beware if you have kids as it just drops 12ft down.The pool had issues every single day, never heating or staying full. It was malfunctioning all two weeks, and finally broke the last week. We could not use it.The trash was full upon arrival, and wasn’t picked up on the days noted in their folder.They had flying roaches in every room every single day. They said this is FLORIDA and we should get used to it. No, they have a pest issue. The elevator never once worked as advertised. The button kept beeping on “call help” all 14 days.They had only a 3-5 day starter kit of toilet paper, trash bags and paper towels… for 2 weeks.The fridges never worked until last 3 days. We had repairmen there every single day which invaded our privacy. We only had two tiny trash cans that were FULL upon arrival. The rudeness and frankly, total lack of communication made this the worst vacation we’ve ever experienced and for the price they’re charging, we expect a discount or full refund. If they are not willing to see their mistakes, we will take this up with our financial institutions as there are over 10 witnesses, and everything is documented!
Sarah B.
Séjour de 15 nuits en décembre 2024