2/10 Horrible
marina g.
23 févr. 2025
Les points faibles : Propreté
Infestation
We arrived at the property only to find it infested with Box Elder bugs. When we initially contacted the owner, he mentioned, "we've been fighting with those bugs all winter." This made us question why he would rent it out in such a condition? He assured us that the cleaning crew would come to "clean" the place, but they never showed up. Our patience ran out when a bug landed on the kitchen table while we were eating. Additionally, the heating system was not functioning properly. When the HVAC technician arrived, he confirmed that the heat was technically working, but the owner had set it too low, causing it to take a very long time to warm up. Thankfully, the technician noticed we had a fireplace and kindly offered to start it for us. Thanks to his help, we decided to stay and try to enjoy the rest of our trip, although we continued to deal with the bugs throughout the weekend. When I communicated with the owner, I asked what could be done to make this situation better.? His response was to reimburse us for one night. Just one night! I work very hard and was looking forward to a quiet weekend with my friends, only to end up cleaning and ensuring the bugs didn't get into our food. Needless to say, we won’t be staying here ever again.
marina g.
Séjour de 2 nuits en février 2025