2/10 Horrible
Matthew
Voyage en couple
26 janv. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disappointing and Deceptive Experience
We were highly disappointed with our stay due to several issues that could have been easily avoided with better communication and service.
First, the parking fee advertised in the booking confirmation email was $15 per night. Upon arrival, we were informed it had suddenly increased to $20 per night with no prior notice.
Second, the property clearly advertised spa facilities, which were mentioned in the confirmation email, on signs in the reception and lobby, and even on level 4 where they were supposedly located. However, when multiple guests, including ourselves, attempted to use the spas, they didn’t seem functional. After much confusion, we went to the lobby for clarification. A staff member dismissively told us the spas had been rebranded as “plunge pools” and directed us to read a sign by the pool entrance. To our surprise, the “sign” was simply a blank laminated paper with the words “plunge pools” on it—no explanation, no apology, and certainly no mention of this change anywhere else. This felt incredibly deceptive, especially since the advertisement acknowledged the pool closure but reassured guests that the spas were available as an alternative.
The accommodations themselves left much to be desired. The bed was extremely uncomfortable, with one side having a spring that dug into your back, making sleep difficult. The amenities were also lackluster for the price—our room only had a basic kettle and a fridge.
Matthew
Séjour de 4 nuits en janvier 2025