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"Prise électrique cassée c’est dangereux"

"C'est mon deuxième séjour au Bristol et je ne m'en plains pas. Bien placé, équipe sympa etc."

"In the aspect of hotel itself : good location near the train station and very clean room. In the aspect of service, very disappointing. I have my personal thing disappeared in the room during my stay. It’s not something valuable but they are still my belongings. Reported to the reception and they promised to check with the cleaning team and if nothing found, there will be an insurance process. I checked out the next morning and received their email saying that they didn’t find it and can’t do anything else. I asked for the insurance and they said it doesn’t exist. I am filing a claim and I hope the hotel will pay for their behavior. "