My family stayed at this property for 4 nights. We were amazed how nice the property was when we first arrived and with the services it offered the first 2 days of our stay, but it was supposed to be for our entire 4-day stay.
Complimentary breakfast was offered for our stay when booked. However, on the third and fourth morning, we were told buy staff that corporate had put out a policy that they were now charging for breakfast, $12 for an adult and $8 dollars for a child. I made them aware that my booking included complimentary breakfast, and that I souldnt be charged for it.
Staff told me that it came from corporate and that it was nothing that they could do. Wow, unbelievable (corporate)!! This is a very bad business practice. The staff was great, so I have no complaints with them specifically, rather coporate changing their polices in the middle of someone's stay. One of the reasons why we booked with Wyndham, was because they offered the complimentary breakfast. After the first disappointment in regards to the charge for breakfast, another disappointment arose. On our last night, the cable was shut off, so we had no tv. The front desk rep put in a work order, but said the tv wouldnt be fixed until the next day which was the day we were checking out. How lovely! We are very disappointed in Wyndham , and we'll never book with them again. These buisnesses need to be held accountable.
