6/10 Satisfaisant
Carol
Voyage en famille
3 juil. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Tides Inn have very friendly & accommodating staff. They all are were very cordial & willing to help. We took the sunset cruise & had a fabulous & knowledgeable Captain. The cheese platter had only a few utensils & no napkins. The few crackers were stale & the rest of platter presentation looked like the cheese was thrown on the plate.It seems they are low of staff in the dining areas for we had to wait a long time for our food. The pool bar was exceptionally understaffed so much so that we had to cancel the appetizer order to make another appointment. The 2nd day, I had to go to the front desk twice to have our room cleaned. We found our patio door had been left open all day while we were gone.We had secured it before leaving. The door left open was abominable for anyone could have come into our room. We found they made the bed and then left the rest of the room uncleaned. I told the main desk and returned 2 hours later to find it still was not cleaned. I was told by the House Manager that housekeeping had gone home for the day which was a very very poor response to such BAD service. Eventually, the room was cleaned by the House Manager & available staff while we waited outside at 9:00pm. He did make an adjustment of $150.00 to our bill which was a "nice" gesture. However, for the price of the room, I would have expected better service. The environment is noisy for there are many families with children of all ages running about. Sadly a poor review for only a 3day stay!
Carol
Séjour de 2 nuits en juillet 2024
