We did not like the room service. Filled out form upon arrival for daily bathroom cleaning and trash dumping daily. We would attend to the rest of room ourselves.
We NEVER received service in our room, not once in our 5 day stay. Had to call for towels evening when we got in. And of course, had to wait for those. I never received a reply from on site manager, after complain several times to front desk. Upon check out, I asked for manager and there was not a manager on site. I was told would not be in until much later in the day. Also, I was not supplied an itemized receipt at check. Was told you don't supply receipt because I booked thru Expedia. I have been coming to this establishment for a few years. Have had 3 family reunions booked in your rooms (average 100 guest each time). I will not be booking any more of our reunions, and not sure if I will be returning at all. I really like your location and the rooms, but service at this caliber is unacceptable. Not even did I get an apology from management or consideration for the inconveniences. Lula M Golden, guest
