4/10 Médiocre
Daniel A., North Andover
1 févr. 2025
Les points forts : Propreté
Cozy Getaway, Poor Property Management
The property is as described however the management of the property is subpar. Upon arrival we noticed the snow shovel was broken, given the snow covered steps and the forecast for 6-10" we reached out to the property manager for a shovel to be dropped off. The initial response was "we recommend guests bring a shovel". I argued the point and eventually one was provided. The next issue was with the garbage. There is bear proof garbage can which was full of refuse from the previous guests, full to the point we couldn't add any more or close it. After contacting management, they told us to just put our garbage in bags and leave it in the kitchen. Given the small size of the kitchen garbage can, we had to have an open garbage bag to accommodate what the kitchen can wouldn't handle and that which the overflowing outside bin couldn't handle.This leads me to snow removal - the home is the 1st on a steep hill. As previously mentioned, we had some snowfall which rendered the road impassible if not for all-wheel drive. While we conquered the uphill battle, the anti-locks screamed on the way downhill. 18 hours later the driveway was plowed and sanded and someone emptied the garbage.The home is great for a couple or a family with small kids. The bathroom is TINY so prepare accordingly. It seems like the homeowner is new to renting given the short rental history and confusion with the management company and owner.FYI - this is a VACASA managed property
Daniel A.
Séjour de 3 nuits en janvier 2025