4/10 Médiocre
Jason
Voyage en couple
18 août 2024
Les points faibles : Personnel et service et équipements
The property itself is quite pretty. The rooms are large and nicely appointed. The bar and kitchen staff were very friendly and accommodating. BUT...that is where the service quality ends. We went to the bar one evening at 9:30, only to be told that they were closed. The lobby is only staffed starting after 7am, so we weren't able to do a proper checkout. There is no restroom close to the pool or beach club. You have to walk to the lobby or across the parking lot. There does not seem to be any concierge or other service available to book tours or other activities. The rooms do not have irons, so you have to request one from housekeeping. But, the thing that REALLY annoyed me, was that they charged me 600 pesos in "damages" because one of the bath towels was dirty. I found this to be ridiculous. Overall I cannot recommend this hotel. I found that for the price, the services were minimal. I expected better.
Jason
Séjour de 4 nuits en août 2024