ATTENTION THIS IS NOT BEVERLY HILLS. THIS IS West Hollywood. PLEASE READ THE DESCRIPTION BEFORE YOU BOOK.
The Check-In is NOT traditional front desk check in. You will NOT be checking in at the lobby. So you may not bother anyone in the
building. For liability purposes, we consider our guests simply as
guests. This is because short term rental has a stigma attached due to bad experiences with guests over the years having parties, noise complaints, bothering people etc. This is to ensure the Residents and employees will not be bothered. This is a small price to pay however for the quality of building, location and amenities or PRICE point you will be getting
First of all, you will have a great time. Second, you HAVE TO read all the rules and instructions.
NO PETS ALLOWED
If you are new to VRBO, please note that VRBO is the company that runs the show, WE as your host are NOT part of VRBO just like you the guest is not part of VRBO. VRBO only allows us to share our spaces on their platforms, just like your favorite Rideshares.
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Please Note: Check in will be a key handoff. Someone will meet you at the property to give you the keys so you can check yourself in. Please schedule your check in time accordingly and please be on time. Late arrival fee (which is paid to the runner, the person who gives you to the keys) may occur for extreme tardiness.
Same day bookings, please allow 2-3 hours of advanced notice prior to check in.
Matching ID is required for check in.
(Please have your ID available )
No extra guest other than the names provided that will be staying here.
(Violation will result in being placed out of the property with no refunds. )
ADDITIONAL FEES WILL INCUR FOR LATE CHECK-IN
Front door surveillance camera . Highly monitored.
(If cameras are tempered with you will be placed out of the unit with no refunds for violating our rules.)
NO SMOKING ANYWHERE ON THE PROPERTY INCLUDING BALCONY.
- there is a $500 fine for smoking anywhere in the unit or if there's any evidence of having smoked in the unit. Strictly prohibited from smoking in the units.
DISHES that you use are YOUR responsibility to wash and clean
NO LEAVING TRASH or LITTERING IN PARKING GARAGES. (or you can be fined)
If you encounter any issues or have any questions or concerns, PLEASE just contact us on the VRBO message thread and inform us. Do NOT wait until your checkout date to say something. Why? Because by then it will already be too late for anything to be done for the duration of your stay unfortunately . So AGAIN. PLEASE COMMUNICATE. Thank You!
If you are shipping packages please we recommend you ship your items to a local UPS , USPS , FedEx Or other local facility for you to pick up. Do not ship to the unit as we have no control over deliveries.
- NO MAILBOX ACCESS
ATTENTION: COMMUNICATION IS ONLY TO BE MADE WITH US. NOT FRONT DESK OR BUILDING STAFF. THEY ARE NOT ABLE TO ASSIST YOU IN ANYTHING AS YOU ARE SIMPLY A GUEST AND NOT THE PROPERTY OWNER OR PERSON AUTHORIZED TO COMMUNICATE ISSUES RELATING TO THE PROPERTY TO THE BUILDING STAFF. DISTURBING OF BUILDING STAFF OR EMPLOYEES CAN RESULT IN FINES OR COMPLETE NONE REFUNDABLE CANCELLATION TO YOUR RESERVATION. THAT IS WHY WE ARE HERE TO ASSIST YOU DIRECTLY. AGAIN, ALL COMMUNICATION IS TO BE MADE DIRECTLY THROUGH US. YOUR HOSTING TEAM. WE ARE AVAILABLE FROM 8am - 2am pacific standard time.
HELLO. PLEASE BE REMINDED OF THESE HOUSE RULES
CHECKOUT IS 11AM.
PLEASE DO NOT FLUSH FEMININE PRODUCTS, NAPKINS, TRASH OR DISPOSAL WIPES IN TOILETS. DO NOT FLUSH ANYTHING OTHER THAN TOILET PAPER.
SINK's GARBAGE DISPOSAL: ONLY RUN SMALL AND SOFT FOOD DOWN THE GARBAGE DISPOSAL. DO NOT RUN ANYTHING LIKE BONES OR ANY OTHER TRASH DOWN THE GARBAGE DISPOSAL/ INSINKERATOR
PLEASE REPORT DAMAGES IMMEDIATELY
NO LOUD NOISES, LOUD MUSIC OR PARTIES
DISHES THAT YOU USE ARE YOUR RESPONSIBILITY TO WASH AND CLEAN THROUGH THE DURATION OF YOUR STAY. DISHWASHER CAN BE USED.
IF YOU ARE DOING ANY LAUNDRY PLEASE DO NOT MIX OUR WHITE ITEMS WITH COLORED ITEMS.
ENJOY YOUR STAY. MOST IMPORTANT RULE!
CLEANING AND CLEANING FEE
The fee is what local cleaners
charge to CLEAN the unit. It is a ONE TIME CLEANING FEE. so this service is provided only one time for your stay, unless you pay for another cleaning during your stay.
CLEANING BREAKDOWN:
vacuum/ sweep, mop, wipe and sanitize surfaces, empty trash bins 🗑 , do laundry etc.
CLEANING FEE may also cover a few common or basic household items / supplies for the first few days of a stay.
NOTE: none reusable supplies are NOT intended to be supplied for your entire stay if you are a guest staying for more than a few days.
Guest staying for more than a few days are responsible for getting their own supplies when our supplies provided finishes.
"Please do NOT move furnitures such as Beds and Couch or Sofas to avoid damage to legs"
KEEP the balcony doors closed to prevent mites/bugs from entering
Before checkout please take all trash that does NOT fit in the trash bins down to the dumpsters outside or the trash chute in the hallways (if you are in a building). All of our hallways have trash chutes in them for dumping trash. Very large trash can be placed in the big dumpsters that can be found on ground levels or garage.
Leaving Excessive trash or trash that is not in our trash bins in the units after checkout may result in additional charge for cleaning.
PLEASE DO NOT THROW AWAY ANY OF OUR BOTTLES OR CONTAINERS THAT BECOME EMPTY.
Example: MULTI PURPOSE CLEANER, VINEGAR, LAUNDRY DETERGENT, HAND AND DISH SOAP, BODY WASH, SHAMPOO AND CONDITIONER etc.
LEAVE ALL EMPTY CONTAINERS IN THE UNIT FOR OUR TEAM.
Stained or damaged beddings and towels that occurs during a stay, will be charged to guests directly if not repairable.
