2/10 Horrible
Kelly
28 févr. 2025
Les points faibles : Propreté
Cockroaches, no mini golf, and no courtesy
asked a week in advance if we could get early check in and was told they'd let me know 48 hours before.No message 48 hours prior so I followed up, no response. Asked day of and was told at noon that we couldn't check in until 4pm. 5 mins out, I get a message saying they won't be ready until 6. I told them I'd be there in 5 mins so no sorry.We all get there and everyone goes outside to see the cool amenities listed (pool, basketball, fire pit, and mini golf). We walk around the entire yard and no mini golf on site.We get comfortable and start doing things in the kitchen and a swarm of cockroaches come out of the cabinets.I live nearby and do get that this is somewhat normal. I put traps out at my house so I don't have the issue (they're cheap).What is not normal is the continuous amounts of them coming in and out of the cabinets the entire four days we were there.Thats the start but here's the rest:-Toilets barely flushing.-Cigarettes in the fire pit (which were not left there by my group).-Propane tank attached to the fire pit was rusted closed and could not be opened by hand (three of us were trying for at least a half hour. I relayed concerns and was told management team would get back to me. It has been 4 days now and I have not received anything back.This company that owns the house "Glam Homes," claims to be the #1 Superhost in Miami and has simply put, utterly failed at even being a decent host. Steer clear of this house and this company.
Kelly
Séjour de 3 nuits en février 2025