On 10/15/2024, I contacted the hotel in Mount Vernon, IL to request a refund due to me not being old enough for this hotel, which I wasn’t aware of. Unfortunately, the interaction did not go as expected.
During my call with the staff member that canceled my room when I went to check in, I experienced unprofessional and aggressive behavior that included rude comments and yelling. I was taken aback, as I approached the situation calmly and simply wished to clarify the refund process. Then she started being rude, so I did as well. This treatment was not only unexpected but also left me feeling disregarded as a customer.
I would appreciate it if you could assist in processing my refund promptly. Additionally, I hope that my experience can help improve customer service standards at your establishment to ensure future guests receive respectful and courteous service.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
