2/10 Horrible
Hannah
Voyage en groupe
26 janv. 2025
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The issues were the cleanliness of the rooms at the hotel. The first room I went to, the toilet was not flushed with toilet paper and had urine in it and there were crumbs all around the desk on the floor. The second room, had hair in the shower and the pillows on the bed were not nicely set. (As if someone laid down on them and got up). The last room I went to, the locked in shampoo and conditioner bottles were completely gone from their place with the locks opened. The cleanliness of the last room was far better than the prior rooms and with the late hour (11:25pm) I decided to stay and get some rest. The front desk staff, Shalyn, was amazing and very apologetic and frustrated with the lack of cleanliness of the rooms she was having me go to. She was very accommodating even with the frustration of the evening. The housekeeping either needs to have more training on how to clean, or a “clean sweep” of staff. After traveling for two hours, moving to three unclean rooms, and still have issues is unacceptable- especially for the price I paid. I haven’t had issues before so it’s definitely making me reconsider staying at this location again.
Hannah
Séjour de 1 nuit en janvier 2025
