The day of our check in, the area had 6"-8" of snow after a small amount of freezing drizzle. The host reached out to me and said "Do you have 4 wheel drive? The snow is falling and the house is on a hill. The sooner you can get there, the better. The city salts the hill because the water tower is on top, but it looks like we are going to have quite a bit of snow today after all."We tried to access the property anyway. But the snow and ice had already fallen by check-in time. We called the city to ask about road treatment, they said they would not be treating that hill until late in the day the next day. Nonetheless, we tried to get up the hill multiple times anyway. We both have identical, Crysler Pacifica vans with front wheel drive. We both attempted to get up the hill and could not. The 10' wide hill was snow covered and very slick, with 4-foot ditches on both sides. There were literally sledders going up and down the hill when we returned later to take video to submit to VRBO.Despite our pictures, videos, and communication to the host, she refused to refund the stay. VRBO, so far, has refused to follow its "Book with Confidence" guarantee. I am escalating and refuse to let this go. What more should one need than video showing us not being able to access the property? At a minimum, the listing should be updated to say "4-wheel drive necessary in slick conditions."
