2/10 Horrible
Tamara
Voyage en famille, Voyage en couple
21 oct. 2024
Les points faibles : Propreté et personnel et service
We were there for 1 night, I changed for 2 other rooms amount was almost $500. I was very up set.The hotel tried to say that it was my bank or expedia that changed me. For a couple of days, I was refunded some of my money. I had to get expedia involved because the hotel kept making excuses on what happened. And when expedia called, involved, the manager stated again refunded the money, I was still miss another refunded and then the excuses came off no it's your bank no it's Expedia you need to talk to them. They finally, after multiple calls for me & and expedia, the hotel refunded the miss money they owed me. If I ever go back to Destin, I will never use that hotel or that type of hotel because you don't charge people for two rooms and deny that they didn't even charge you absolutely terrible.