2/10 Horrible
Voyageur vérifié
Voyage en famille
11 déc. 2024
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Unfortunate Stay
Thought I booked a room with a jacuzzi based on the pictures online. Once we got there, I was told that the third party I booked with was wrong and that I actually booked a handicap room, so I would have to pay $50 extra to get the room that I thought I paid for to begin with. This is a tiny "hotel". It does not have an elevator, and the management seems to live there. The room was infested with ladybugs, they were everywhere and got in our clothes and bags. We were on the second story and realized that the windows opened with only a broken screen between us being inside and outside. When I showed them the pictures I personally took of the window, she told me those pictures were taken of another hotel and that I found them online. "Not their hotel."When it was late and the kids were already asleep, I realized that the smoke detector was not on the ceiling, and it was actually laying on the desk. We went downstairs to tell someone and at that point we just didn't want to get blamed for it and lose our deposit. The bed was nice, and my son did enjoy the jacuzzi, that was the whole reason we came, so I let him sleep. The next morning, they went down to breakfast and the pancake batter was spoiled, the apple juice was spoiled and when I went down to tell them, her husband came out of the room behind her and started yelling at me. I wasn't asking for a refund, but they assumed I was complaining to get something, so that's how they dealt with me. You could not pay me to return.
Voyageur vérifié
Séjour de 1 nuit en novembre 2024