6/10 Satisfaisant
Jean L.
20 janv. 2025
Nice property but not well maintained
This is a very nice property but maintenance was poor for our stay. I have contacted the manager and he says he will fix the items for future guests. This property has great reviews so I guess coming in right after Christmas may have been a factor.The pool heater didn't work properly (but the pool guy did come by almost every day to try to fix it), there were mice droppings on the futon in the casita, no sheets for the futon, the k cups had mice bites in them and the kuerig didn't work. The window dressings in the casita were not properly attached so they were hanging off the wall.There was a pile of broken pool toys by the pool and items from previous guests under one of the beds. There was a nice pool table but only 1 cue had a tip on it. The kitchen was nicely stocked but a scorpion ran across the top of the stove the first time we used it, the ice maker didn't work, the toaster didn't work properly and the oven wasn't properly calibrated. The kuerig didn't work but there was a regular coffee pot that we were able to use. There were frayed wires in the yard (we assume they were dead) and a drain cover on the patio that stuck up. One of the kids tripped on it so we put a table over it. They did provide a well stocked first aid kit that we needed after the child tripped. There were no garage door openers. We did contact the manager about some items during our stay. He did respond to some but not to others so I quit trying.A itit.it.thgarbapioffuton,futon,caseta
Jean L.
Séjour de 5 nuits en décembre 2024