My stay was one of the worst experiences I’ve had. The room was very dirty, lacked basic facilities, and even had a faulty lock, leaving me feeling unsafe. I provided images to your chat specialist on the same day, which confirm the unacceptable conditions. The bathroom was so small it was nearly unusable, and there was no hand wash, toilet paper, or other essentials—only beds were provided in the room.
I requested a refund on the day of arrival, but instead received only a £25 voucher from Hotels.com. This experience has made me very cautious about booking here again, as I didn’t pay just for beds but expected at least the basics in a secure, functional room. I’m very disappointed with both the accommodation and the level of service I received in response to this complaint.
