**Terrible Experience – Unreasonable Cancellation Policy, Tiny, Noisy, and Uncomfortable Rooms**
I recently booked a 4-day stay at Hotel Markus Sittikus in Salzburg, and due to unforeseen circumstances, I needed to cancel 2 of those days. Despite giving them ample notice and explaining the situation, the hotel refused to make any arrangements or adjustments for the cancellation. Their rigid and inflexible policy showed zero concern for customer service or satisfaction.
To make matters worse, the room itself was incredibly disappointing. It was as small as a cramped student dorm room, with barely enough space to move around. The TV set was outdated and practically unusable, making it impossible to relax and unwind after a long day. The bed was shockingly small and uncomfortable, which made for a terrible night's sleep.
As if that wasn’t bad enough, the room was also super noisy. Every morning from 5 am to 6 am, a garbage truck would park right under my window, filling the room with loud noises and an awful smell. It was impossible to get any rest with this daily disruption.
It's incredibly frustrating that they would rather take my money than accommodate a reasonable request. This lack of understanding and unwillingness to work with guests, combined with the subpar room quality and constant noise, leaves a bad taste in my mouth. I will never stay here again and would not recommend this hotel to anyone who values fair treatment, comfort, or decent customer service.
