We picked this property because of its pool slide, for the use of our two grandsons. However, the slides are only available from Noon to 5PM, which is the time that most guest are out and about seeing the various San Diego parks and attractions.
Then at 7:30 PM one night, our room door became inoperable ... it took the Hotel over 90 minutes to get the door open, while my family, who was very tired and wanted to go to bed, had to wait. Then it took another hour to repair the same door, which was noisy further keeping my group awake. For all this inconvenience, the hotel only offered to eat one night resort fee. I objected, because I didn't feel that was enough. Then they offered to waive another night's resort fee and provide courtesy bottled waters (4) to the room. I accepted, but the waters never were delivered.
My take on this is the staff seem unprepared and not empowered to ensure that guests are happy.
