2/10 Horrible
Kathy
18 août 2024
Les points faibles : Propreté et confort de la chambre
Horrible donot waste your money
The location was horrible we were not able to get in because we were so nervous there are homeless people everywhere. You have to pay 20.00 a day for a parking garage when you go to book your stay they never mention that. We went in the apartment it has a very musty odor there was mold in the bathroom the ac would not go down pass 76. They have WiFi but you have to use your personal streaming s you would have to put in your personal information. Not giving them access to my personal information. We called and informed them that we would not be staying and we wanted a refund they offered to place us at another location. Why would we trust them to give us a new location on what they gave us was falsely advertised?. Out side the only two windows was an alley with garbage cans and trash. I reported them to my credit card company and we are now demanding a refund. We had to go find another hotel and pay again for the remaining nights of our trip. Sonder is a horrible company there is no way they could have fixed all that was wrong and i don’t trust them to stay any where else that they run and refusing to refund my money when I called the several times that I got there inforces bad customer service and refusing to give customers money back when you did not stay for more than 30 minutes on a 3 day trip oh the parking garage is 2 to 3 blocks from apartment so you have to carry your luggage through roads of construction and homeless people
Kathy
Séjour de 3 nuits en août 2024