Was on a family trip, and booked this room in Shreveport through Hotels.com First off, Hotels.Com charged me more than they said, so I wouldn't use them. And you can't speak to anyone about it because their customer service sucks. Onto the room...went to check in, person was behind a plexiglass cover and I had to basically shout to communicate. Rude as well. Room smelled, hallways looked like they just painted them, threw down floors and didn't paint door, trim, nothing. All fixtures in the bathroom had rust on them, zero water pressure in the shower, pillows were awful, bed was super uncomfortable. I think my son actually got sick from this room. This is my first time ever leaving a bad hotel review, but the experience was that bad. I would love to have my money back, but can't talk with anyone at hotels.com about it, so money lost. Don't stay at this place. Would like to mention, I've stayed at other Country Inns and Suites, and never had problems before. It's this specific hotel.
