2/10 Horrible
Desirea
Voyage en famille
18 oct. 2024
Les points faibles : Propreté et personnel et service
Didn’t realize I had to work to stay here
Upon check in, the front desk was unable to find my reservation. Apparently they have to log into a different account to see reservations from here. The bed had been made and clean towels put out, but the room had clearly not been cleaned. Tub had hair and dirt in it. Window sill had leftover burnt incense. Hallways smelled very strongly of pot all evening. Went for breakfast one morning and there was no staff to be found. Why? There was none in the building. Checked the office, kitchen, laundry area, behind the desk, used their walkie to call-nothing. Someone called customer service and they told us to talk to the front desk…not one employee in the building. Another woman and I went into the kitchen to put the food out for other guests. She had been waiting to check in since 2am to check in and had to sleep in the lobby. Around 7:30, someone finally showed up and then disappeared for 45 minutes before coming back with a manager (guessing he was sleeping in an empty room).
FYI, the pool is not a walk in pool. You must jump or use a ladder as there are not any stairs.
The location is convenient and the staff are friendly…when they are there.
Desirea
Séjour de 3 nuits en octobre 2024