I had high hopes for my stay at Loews Ventana Canyon, but unfortunately, it fell short in some key areas. My biggest disappointment was with my room. The AC didn’t work, and the room was uncomfortably hot throughout my stay. I immediately informed the hotel staff, both through messages and in person, but no meaningful resolution was offered. They didn’t even attempt to move me to a different room, nor was any form of compensation provided.
Adding to the frustration, I was charged $60 in resort fees for a two-night stay, yet the most basic expectation—a functional and comfortable room—wasn’t met. While the property itself is undeniably beautiful, with well-maintained trails and scenic surroundings, I can’t overlook the lack of attentiveness from staff and management. For the amount I spent on my stay, including the cost of drinks and the buffet, I expected far better service and a proactive approach to resolving issues.
Ultimately, while the location is lovely, the indifferent attitude toward guest satisfaction leaves much to be desired. I wouldn’t recommend staying here unless management takes steps to prioritize their guests’ experiences.
