2/10 Horrible
Kailin M.
21 nov. 2024
Les points faibles : Propreté
Misrepresented
We booked this property as it stated as the first amenity there was a hot tub. We were headed to Vail for a relaxing girls weekend - where we just wanted to hang out in the hot tub and chat as we rarely get to see each other. There is NO hot tub….When we contacted the host, we were told that she could provide us with a link to spas in town… and changed the amenities on the app to show no hot tub… Thank goodness for screenshots. When we contacted Vrbo they confirmed to us at this property had been missed represented after emailing screenshots. They helped us cancel our reservation, which displaced us in Vail, Colorado on a Friday night with a large group. Also had a misunderstanding with the Vrbo refunding process following arriving back home which Resulted in over seven phone calls and over five hours in wait times. Ultimately, what VRBO emailed to us was different than what they told us they would do over the phone in the Cancellation refund relocation process…What a nightmare.
Kailin M.
Séjour de 2 nuits en novembre 2024