2/10 Horrible
TONIA
Voyage en couple
15 déc. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
The restaurant staff were very rude! I went to the restaurant for lunch-to go back to my room. I ordered two meals . One was for my boyfriend, the house burger w/out tomato. That was the only ingredient I asked to have removed. They gave me a plain burger well done and I asked for medium well. When my boyfriend woke up to eat his food we contacted the restaurant immediately. The woman began yelling at my boyfriend saying it wasn’t her and the lunch staff left and all he wanted to know was if they could correct the mistake. She then stated she would call back. She called back 30 minutes later and began yelling at me and repeating that she was really busy and it wasn’t her. I explained that all we wanted was to remedy the situation. She then says to bring the food back down , which my boyfriend did. Upon his arrival she started yelling at him how busy she was at the bar. He said to her ok, take your time I just want the food order to be corrected. Not once did she offer an apology. We never yelled at her or became angry we just wanted it fixed. I have never experienced being yelled at for a mistake made by the restaurant. Awful service and experience!
TONIA
Séjour de 2 nuits en décembre 2024