6/10 Satisfaisant
Leslie A.
26 janv. 2025
Beautiful place, not great management
Just spent two nights at this lovely condo. Beautiful view of the ocean, close to the beach and quiet. Plenty of room for our group- nice to have a large kitchen (though some items were dirty) and 4 bathrooms. Unfortunately, our experience with Vacasa, the property manager (not VRBO), was frustrating- receiving numerous texts from "bots" when all we wanted to do was talk to a live person (took time to accomplish).There were several maintenance issues that needed to be addressed. Although we received a response quickly, we had to wait around the next morning for someone to come. The repairman was friendly and fixed the issues - the problem was with Vacasa. Since we were only staying for 2 nights (1 full day), we felt it was appropriate for them to allow us to check out at 12:00, instead of 10:00 (since we lost time when we had to wait for the repairman). But they wouldn't allow us to check out even one hour later without paying a large fee (the fee if we stayed until 2:00). No guests were scheduled to stay at the place for another week, but they still said that they couldn't allow us to stay longer without a charge. It took many attempts to resolve this matter (texts and phone calls). The morning that we checked out, the person we finally reached on the phone could not get ahold of anyone at Vacasa to help us (their calls just went to voicemail). We will most likely avoid staying at places managed by Vacasa, as their inflexibility was frustrating.
Leslie A.
Séjour de 2 nuits en janvier 2025