2/10 Horrible
Susie V.
31 mars 2025
Les points faibles : Propreté
Unpleasant stay.
Booked one year prior to stay for our daughters wedding weekend. Upon arrival, requested early check in but never received notice. Then it took over an hour after check in time to receive our code because they could not find our reservations. The trash container outside was over flowing when we arrived was never emptied but received correspondences via text that it had been emptied.Once finally making it into the house there was no internet for two days and no Directv the entire time. There was no broom for sweeping the floors, dead bugs on the inside of the sliding door track, dust and trash under the furniture. The first bowl I used had a hair in it, droppings in the silverware drawer and hair in the bathroom sink, dust on the valances and curtains throughout the house, torn and stained carpet and the furniture was not new. The fire pit located behind the house was full of burnt plastic and partially burnt trash. It’s March and there was a Christmas wreath on the dining hutch. The next day Rachel(very nice) agent from vacasa called to assist with internet and trash. We corresponded multiple times for the remainder of our stay. Nothing was being resolved so we cut our trip short. Ultimately discovering that Rachel is an agent in FL not NC! Now for over 24 hours another vacasa agent corresponding via text regarding all of the listed issues advises that “they are waiting for a response from the manager of the house and they will get back with me.)………… still waiting……
Susie V.
Séjour de 4 nuits en mars 2025