6/10 Satisfaisant
Dana
Voyage en groupe
18 juil. 2024
Les points forts : Propreté
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
This hotel has so much potential and could be beautiful. The seating area which overlooks the beach feels like a car park and there is an abandoned dining area next to it which could be so beautiful if it was set up with a barbecue and food et cetera, rather than just abandoned.
When we arrived, the lady checking us in did not seem to know about our rival and initially gave us one room whereas we had booked two rooms and she seemed surprised and confused. The service improved somewhat after that but things like changing sheets didn’t happen once in our hotel room over the period of a week And the replacement of towels was very poor as well. We arrived to the hotel at 10:30 and were very hungry and were told that there was no food for us to eat and that they could not arrange for some bread and cheese even which seems unusual for a five star hotel.
There is no transport from the hotel to nearby towns which is unfortunate as it is quite isolated in the area it is in and the smallest request seem to cause confusion in reception, With exception of one or two members of staff who seem efficient and able to help. When they were not on their shift, there were inevitable difficulties in organising the smallest things.
All in all fairly disappointing experience with exception of the beautiful Mediterranean sea and restaurants around the island.
Dana
Séjour de 7 nuits en juillet 2024