10 mars 2023 par Royal National Hotel
Dear YolandeThank you for your feedback. We are delighted to know that your experience with us was positive.We are looking forward to welcoming you back. Kind regards, Athina PetikopoulouRoyal National Hotel
21 sept. 2023 par Royal National
Dear Damien,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National
22 sept. 2023 par Royal National Reception
Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your compliments regarding our convenient location and peaceful atmosphere. However, we apologize if you found our hotel to be impersonal. We strive to provide a warm and welcoming environment for all our guests, and we regret if we fell short of your expectations in this regard.Regarding the rooms, we understand that they may have appeared basic to you. We continuously work on improving our accommodations, and we appreciate your input. Rest assured, cleanliness is of utmost importance to us, and we are glad that you found the rooms to be clean during your stay.We apologize if our breakfast options did not meet your expectations. We understand that having the same menu every day can be monotonous, and we will take your feedback into consideration as we review and enhance our breakfast offerings.We value your feedback and will use it to improve our services. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a more personalized experience and exceed your expectations.
7 nov. 2022 par Royal National Hotel
Dear Patrick, Thank you for taking the time to leave us feedback following your recent stay at the Royal National Hotel.We are sorry and disappointed to hear that, on this occasion, we could not meet your expectations. Your comments are of utmost value to us as they are a crucial part of our effort to improve our service standards and rest assured they will be passed on to the appropriate departments involved for review. Please note that at the Royal National we offer two different types of room categories: Standard and Standard Plus, which is a higher standard room. You can choose your preferred room type on any of our reservation channels. We are sorry if you were not aware of this at the time. We hope that you can give us another chance, by staying with us again, to show you that your experience was an exception and not of our usual standard. All the best, Karolina U. Royal National Hotel
26 août 2022 par Royal National Hotel
Dear Yves, Thank you for taking the time to let us know about your experience at the Royal National. We are delighted to see you had an overall good stay with us. We look forward to welcoming you back in the near future. All The Best, Lucas Silva Royal National Hotel
6 sept. 2022 par Royal National Hotel
Dear Maria-Maddalena, We appreciate you taking the time to provide feedback about your recent experience at the Royal National and we are disheartened and sorry that, on this occasion, we were unable to live up to your expectations. Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate department so they may be addressed. We invest time and training for our staff members, and I am quite taken aback in hearing that the staff member was not courteous to you. Having said that, I am looking into the matter further to better ourselves and for any potential further training for our staff members when and where required. We strive to make each stay as pleasant and comfortable as possible and I hope you will give us a chance, by staying with us again, to show you that your experience was an exception and not our usual standard. Again, thank you for sharing your comments, and if I can be of assistance, please do not hesitate to contact me directly at [RN-Admin@imperialhotels.co.uk]. We hope to see you soon. All The Best, Lucas S V Royal National Hotel
3 juil. 2022 par Ciaran - Assistant FOM
Dear Pierre, Thank you for taking the time to let us know about your great experience at the Royal National. We are so delighted to hear how much you enjoyed your stay with us
16 avr. 2024 par Royal National Hotel
Dear Peter,Thank you for taking the time to rate us with a perfect score! We're delighted to see that you had an enjoyable stay with us. Should you have any feedback or suggestions in the future, please don't hesitate to share.We look forward to welcoming you back soon!Warm regards,MainulRoyal National Hotel
15 avr. 2024 par Royal National Hotel
Dear Manuela,Thank you for sharing your positive feedback following your recent stay with us. We're thrilled to hear that you had a great experience.Should you have any further comments or suggestions to improve our services, please do not hesitate to let us know.Once again, thank you for your valuable feedback. We look forward to the opportunity of welcoming you back for another pleasant stay.Warm regards,MainulRoyal National Hotel
