2/10 Horrible
Roy H.
8 avr. 2023
Les points faibles : Propreté
It’s about the detail!
We were told that we would be met at the property at 1600hrs…no one arrived until following day!
Therefore no idea how to deactivate alarm or set it.
Agents new there would be 4 guests but only towels for 2.
Agents new we were English but television set in French…no instructions to alter.
First night kept awake due to constant blipping of fire alarm sensor.
Address of property given to us as Villa Toa but no name plate on villa so wasted time driving around! Why not use number 32 that is clearly indicated?
Flooring throughout looked fairly new and presentable, pity that the woodwork was filthy.
Wi-Fi did not work initially but discovered that it was not switched on.
Had to buy insect spray to control constant presence of ants in the kitchen.
Although we only saw the pool man once in our 3 week stay the pool was good and lovely temperature.
We have stayed in about 30 villas throughout the Canaries and this was the first where a information folder was not available.
This is the second time I have submitted this commentary and no response to the first.
Roy H.
Séjour de 22 nuits en mars 2023